Our company is located in Japan, but the products available on the Kirei Factory website are shipped directly from our suppliers' warehouses, located in the United States, Europe, or China, directed without detours to the address provided by the consumer at the time of purchase.

Order Processing:

Purchases made by credit card are processed within 3 business days

After payment confirmation, orders are finalized and sent for delivery

Delivery:

The estimated delivery time for products ranges from 7 to 15 days, with an average of 7 to 10 business days for most of our customers.

However, it is important to note that there are exceptional circumstances that may extend this period, and such situations are related to events that are not directly under our influence. These events include operational delays, strikes, significant peaks in postal service demand, and regional variations that may affect delivery times.

In certain cases, this delivery time may be extended by a few more days due to delays, strikes, holidays, periods of high demand at the Post Office, and other carriers.

If your merchandise does not arrive within the stipulated timeframe, we will contact those responsible for the delivery process to track the location of your order. Therefore, if after 30 days the merchandise is not received, we will proceed with a full refund of the purchase.

Delivery Address:

The customer is responsible for providing a complete and accurate delivery address at the time of purchase. The company does not assume any responsibility for delays or incorrect deliveries that may occur due to inaccurate, incomplete, or outdated delivery information provided by the customer. It is the customer's duty to ensure that all delivery information is accurate and up to date in order to guarantee efficient and timely delivery. In cases of product returns due to incorrect delivery information, the reshipping costs will be the customer's responsibility.

Order Tracking:

The tracking code will be sent to the buyer by email as soon as the product is dispatched for delivery. The tracking email will contain the necessary information to track the delivery status.

The buyer can use the provided tracking code to track the delivery status of the product. Tracking will be available on the KIREI FACTORY website.

The buyer is responsible for monitoring the delivery progress using the provided tracking code. Any delivery problems or delays should be reported to the seller immediately so that appropriate measures can be taken.